§ 1 BOOKING OF TRAINING OR SEMINAR EVENTS

Upon booking inquiries, DLU provides the customer with an individual offer upon their request. Unless otherwise stated, such an offer is valid for 21 days from its receipt by the customer. The contract is concluded by the customer placing the order in writing via e-mail or mail.

§ 2 PAYMENT TERMS

Unless otherwise agreed, payment obligations of the customers are due within 14 days after invoicing. If a customer defaults on their payment obligations, DLU can demand compensation according to legal regulations in Germany and/or withdraw from the contract.

§ 3 CANCELLATION OF TRAINING OR SEMINAR EVENTS

Cancellations or rebookings must always be made in writing via email, fax, or letter. The date of receipt is decisive. Confirmed dates for seminars, business consultations, trainings, and lectures can be canceled free of charge up to 45 calendar days before the event.

If the cancellation occurs between the 45th calendar day and the 15th calendar day before the event, 50% of the agreed daily fees or lump sums are due. If canceled less than 15 calendar days before the start of the event, the full amount of the agreed daily fees or lump sums will be charged.

§ 4 EXECUTION OF EVENTS, CANCELLATION, AND FAILURE

All trainings and consultations correspond to the scope and content stated in the individual offer, subject to necessary changes, as long as these do not significantly alter the overall character of the training or consultation. DLU can, at its discretion, replace the initially planned speaker with equally qualified individuals. DLU is entitled to cancel trainings for reasons beyond its control, such as illness of the speaker, force majeure, or other unforeseeable events, or to postpone them in agreement with the customer. There is no entitlement to compensation for travel and accommodation costs or loss of work in these cases.

§ 5 LIABILITY

DLU is liable for material and legal defects according to German legal regulations. A customer can only assert claims for damages outside of the liability for material and legal defects against DLU in cases of intent or gross negligence. DLU assumes no liability for given advice and the utilization of acquired knowledge.

§ 6 CONFIDENTIAL INFORMATION & DATA PROTECTION

DLU and the customer will treat essential and non-public matters of the other contract partner with the confidentiality customary in business life. The contracting parties will only process or use the personal data of the respective other contract partner for contractually agreed purposes. They will secure this data, especially against unauthorized access, and will only pass it on to third parties with the consent of the other contract partner.

§ 7 COPYRIGHTS ON TRAINING & CONSULTING MATERIALS

All copyrights and other protective rights concerning the training and consulting materials, including translation, reprinting, and reproduction, remain with DLU. Without prior written permission from DLU, no recipient may reproduce, distribute, or pass on the training materials, in whole or in part, in any form to third parties.

§ 8 FINAL PROVISIONS

If a provision of these terms and conditions or a regulation within other agreements is or becomes invalid, the validity of all other provisions or agreements is not affected. Deviating agreements that have been negotiated are only valid if they have been agreed upon in writing.